IT+procurement


 * Page editor**: Marco. **Groups members**: All mentors.

=Teaching Institute 2009 FAQ=

Welcome to the Teaching Institute 2009, this document will give you answers to frequently asked questions regarding the laptop you received as part of your participation in the institute. Please be aware that because of limited staff resources, our ITC will not be able to answer individual questions, but your college ITC maybe able to help you if you need such help.


 * 1. ****What did I get?**

a. If you got a PC, you got a Dell E6400 a 14 inch laptop with a 2+ GHZ core 2 processor and 2GB of RAM, a DVD writer, wireless, and a webcam. You have a machine that only boots Windows, in this case it is Windows XP SP3 which includes the University Standard image, which includes: Microsoft Office, Acrobat, Photoshop Elements, Dreamweaver, and various Internet browsers and utilities. b. If you got a Macbook, you got a 2+ GHZ processor with 2GB of RAM, Superdrive, wireless, and a webcam. You have a dual boot capable machine (hybrid OS). On one partition you have Windows XP with the University Standard image, which includes: Microsoft Office, Acrobat, Photoshop Elements, Dreamweaver, and various Internet browsers and utilities. You also have Mac OSX 10.6 which also includes the same applications and utilities as Windows (mostly) but also includes iLife and Mac specific applications.


 * 2. ****What is the administrator password:**

a. For the Mac side it is username: ti09 and password ti09 b. For the Windows computers (both Dell and Mac) it is username: Administrator and password: ti09


 * 3. ****Wait a minute, wasn’t I suppose to get a Mac that is aluminum?**

a. The aluminum Macbook is virtually identical to the white plastic Macbook (with the exception of the memory speed and case material) you have in your hand. Cost constraints prevented us from buying the one with the aluminum casing.


 * 4. ****How do I set up my email and/or printers and other personal settings specific to me, and only me?**

a. Because there would be no time to set up each one of you individually, we ask that you consult with your ITC in your program/college and have them help you set up what you need. For immediate access to email you can always go to [] using a web browser. Remember that your ITC will ask you for the username and password you were provided to administer the computer (see above.)


 * 5. ****On the Mac, how to a switch between Windows and Mac? And can I used both of them at the same time?**

a. You may switch between OS’ by simply restarting your computer and holding down the OPTION key. You will get a choice of booting in Windows or Mac, select what you need and continue the start up process. b. You may use both (Windows and Mac) at the same time, if you are running OSX and you purchase a virtual OS application like Parallels or VMWare Vision (both available online.) The TI doesn’t provide these software packages, so your only option at this time is to use one at a time.


 * 6. ****What is the warranty on my computer:**

a. Each PC and Mac has a warranty of three years. Please note that this warranty DOES NOT cover accidental damage. We strongly recommend you do not break these laptops as they do not carry accidental damage protection. All the laptops have been registered under the University's name for warranty purposes, so please have your ITC call on your behalf if you need warranty coverage.

7. **How do I take care of my computer?** With a few simple rules:

a. Do not lift your computer by its LCD Screen b. Always use two hands to move your laptop c. Do not have liquids next to your laptop as a slight bump may cause liquid to spill into the keyboard. //**This is not covered by any warranty.**// d. Keep your screen clean often as it will help with clarity. e. Practice safe computing by never opening email that you don’t recognize or you suspect has a virus (spam fall under this category.)

······· Please type in the space above. ······· media type="custom" key="3388958"